Terms of service

Welcome to Trust Me. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Availability

We strive to ensure that product descriptions, images, prices, and availability are accurate. However:

Product availability may change without notice.
Colours may vary slightly depending on your screen settings.
We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

3. Pricing

All prices displayed on our website are shown in the applicable currency and include taxes where required by law unless otherwise stated.

We reserve the right to correct pricing errors and update prices without prior notice. If an incorrect price has been applied to your order, we will contact you before processing it.

4. Orders

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorised to use the selected payment method.
Your order is subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including:

Suspected fraud or unauthorised transactions.
Pricing or product information errors.
Product unavailability.
Violation of these Terms.

If payment has already been received for a cancelled order, a full refund will be issued.

5. Payment

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card details.

Orders will only be processed after successful payment confirmation, except for approved Cash on Delivery (COD) orders.

6. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may be affected by:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Other circumstances beyond our control

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to that policy in addition to these Terms.

8. Customer Responsibilities

You agree to:

Provide accurate shipping and contact information.
Keep your account information secure.
Use the website only for lawful purposes.
Not interfere with the operation or security of the website.
Not misuse or attempt unauthorised access to our systems.

9. Intellectual Property

All content on TrustMe.shop, including text, graphics, logos, images, product listings, website design, and other materials, is owned by or licensed to TrustMe.shop and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, TrustMe.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping partners, analytics providers, and fulfilment partners.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, internet outages, or courier disruptions.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.