Shipping policy

 

 

Thank you for shopping with Trust Me. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Within India: 3–7 business days after dispatch.

  • Remote or rural locations: Delivery may take additional time depending on the courier service.

Delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details (where available).

You can use the tracking information to monitor the progress of your shipment.

5. Delivery Delays

While we work with trusted logistics partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Courier operational delays

  • Natural disasters or other unforeseen events

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or cancelled. Additional shipping charges may apply for re-delivery where applicable.

7. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, the package may be returned to the fulfilment facility.

If this occurs, please contact our customer support team to arrange re-shipment. Additional shipping charges may apply.

8. Cash on Delivery (COD)

Cash on Delivery is available only in eligible serviceable locations.

We reserve the right to disable COD for certain products, locations, or orders based on operational requirements.

9. Damaged Packages

If you receive a package that appears damaged:

  • Take clear photos before opening the package, if possible.

  • Contact us within 48 hours of delivery.

  • Include your order number and photos of the package and product.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Lost Shipments

If your tracking information has not been updated for an extended period or you believe your shipment has been lost, please contact our customer support team.

We will work with the courier to investigate and resolve the issue as quickly as possible.

11. International Shipping

International shipping may be available for selected products and destinations.

Delivery times, shipping charges, customs duties, import taxes, and local fees vary by country and are the responsibility of the customer unless otherwise stated at checkout.

12. Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact us through our Contact Us page or the support email listed on our website.

Our customer support team aims to respond within 1–2 business days.