FAQ | Trust Me – Shipping, Returns, Orders & Payments

1. What is Trust Me?

Trust Me is an online shopping platform offering a wide range of quality products across Home & Kitchen, Electronics, Fashion, Beauty, Accessories, and more at competitive prices.

2. Which payment methods do you accept?

We accept:

UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Cash on Delivery (Available on eligible products and locations)

3. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for eligible products and serviceable PIN codes. Availability is shown during checkout.

4. How long does delivery take?

Most orders are delivered within 3–7 business days depending on your location. Remote areas may take slightly longer.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order from your customer account.

6. Do you ship across India?

Yes, we deliver to most locations across India.

7. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible.

8. How do I request a return or replacement?

Contact our customer support with:

Order Number
Product Name
Reason for return
Photos (if the product is damaged or defective)

We'll guide you through the return process.

9. When will I receive my refund?

Refunds are processed after the returned item passes inspection. Depending on your payment method, refunds usually reflect within 5–10 business days.

10. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with clear photos or a video of the package and product. We'll resolve the issue as quickly as possible.

11. Can I change my delivery address after placing an order?

Address changes are possible only before the order is shipped. Contact our support immediately after placing the order.

12. Are your products genuine?

Yes. We work with trusted suppliers to ensure customers receive quality products.

13. My order is delayed. What should I do?

Occasionally, deliveries may be delayed due to weather, courier issues, or high order volumes. If your order is significantly delayed, please contact our support team.

14. Can I order multiple products together?

Absolutely. We use secure payment gateways and industry-standard encryption to protect your payment information.

15. Do I need an account to shop??

No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

16. How can I contact customer support?

If you have any questions regarding your order or our products, you can reach us at:

📧 Email: support.trustmeshop@gmail.com

or visit the Contact Us page on https://trustme.shop.

17. Why should I shop with TrustMe.shop?